Customer Service Representative
1 week ago
Surya is a leading home décor brand renowned for its innovative designs and high-quality products. Our global presence spans various retailers, distributors, and interior designers.
Job Summary
We seek an exceptional customer service professional to join our team. The ideal candidate will have a passion for creating loyal customers and delivering responsive, reliable, and resourceful service in every interaction.
Primary Responsibilities:
- Provide exceptional customer service via phone and email, processing orders with precision and care.
- Verify customer account information accurately.
- Create tickets for each call, ensuring seamless communication.
- Greet customers warmly, identifying their needs and concerns.
- Instruct customers on website usage, offering personalized support.
- Deliver accurate product and service information, exceeding customer expectations.
- Recommend options for customers attempting to cancel, providing alternative solutions.
- Note accounts as necessary, maintaining detailed records.
- Diffuse upset customers professionally, resolving issues promptly.
- Educate supervisors and management on process improvements, driving efficiency.
- Achieve and maintain expertise in Surya products and processes.
Job Requirements:
- Exceptional customer service skills, fostering positive relationships.
- Minimum two years of experience in customer-facing roles, preferably with order entry and ticketing systems.
- Demonstrate strong problem-solving abilities, adapting to changing situations.
- Possess excellent attention to detail, ensuring accuracy in all interactions.
- Proficient in Microsoft Office products, including Excel, Outlook, and Word.
- Experience working with customer-centric teams, prioritizing customer satisfaction.
- Demonstrate ability to balance business needs with customer expectations, promoting a win-win approach.
Estimated Annual Salary: $55,000 - $65,000
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