Executive Concierge

1 week ago


Orlando, Florida, United States Universal Helios Grand Hotel Full time
Estimated Annual Salary: $65,000 - $90,000

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Our properties are located in major city centers and resort destinations from coast to coast, offering unique experiences for guests.

Job Description:

  • Coordinate exceptional guest services for VIP clients, ensuring a seamless and memorable experience.
  • Oversee guest requests and resolve complaints efficiently and professionally.
  • Contact VIP guests prior to arrival to determine special requirements and deliver customized services.
  • Maintain accurate records of guest preferences and requirements.
  • Collaborate with hotel departments to satisfy VIP requests, including Housekeeping, Engineering, Room Service, Meetings & Events, and Sales.
  • Attend pre-conference meetings as required.
  • Review group resumes and billing profile information.
  • Perform other duties as assigned.

Requirements:

  • Excellent customer service skills and ability to work with diverse clientele.
  • Advanced computer skills, particularly with Opera, Workbook, and Delphi.fdc systems.
  • One year of experience in the hospitality industry preferred.
  • Full availability, including days, nights, weekends, and holidays.

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