Customer Service Representative

2 weeks ago

Seattle, Washington, United States IMG Development Full time
Customer Support Representative

We're seeking a skilled Customer Support Representative to join our dynamic team at IMG Development. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional support experiences that drive customer loyalty and satisfaction.

Key Responsibilities:
  • Enroll new clients and drive customer engagement through proactive communication and relationship-building.
  • Resolve conflicts and listen to customers without interrupting, ensuring timely and effective issue resolution.
  • Determine the root cause of customer concerns using problem-solving skills to recommend effective solutions.
  • Maintain lasting relationships with new and existing customers by building trust and comfort through consistent and empathetic communication.
  • Upsell products to customers to drive revenue and increase sales profitability.
  • Communicate customer impact trends and concepts for improvement to sales account managers.
Requirements:
  • Operate efficiently and productively, both independently and as a team, with a focus on delivering high-quality results.
  • Recognize and resolve dilemmas in a timely manner, demonstrating adaptability and resilience.
  • Thrive in a competitive team environment, with a strong ability to work collaboratively and build strong relationships.
  • Have impeccable attention to detail and strong follow-through skills, ensuring seamless customer experiences.
  • Adapt to a variety of different people and personalities on a daily basis, with a customer-centric approach.
Preferred Qualifications:
  • A high school degree or equivalent.
  • Experience in customer service, retail, sales, or serving.
  • A flexible schedule to accommodate changing business needs.

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