Park Operations Manager

2 weeks ago

Desert Hot Springs, California, United States Interbase Corporation Full time
Job Description

Interbase Corporation is seeking a highly skilled and experienced Park Operations Manager to oversee the day-to-day operations of our RV park in Desert Hot Springs. As a key member of our team, you will play a crucial role in ensuring a positive experience for our guests and maintaining the overall operation of the RV park.

The successful candidate will be responsible for managing staff, handling reservations, maintaining facilities, and addressing guest concerns to enhance the overall guest experience. This role involves:

Key Responsibilities
  • Customer Service:
    • Provide exceptional customer service to RV park guests.
    • Greet guests upon arrival and assist with check-in/check-out processes.
    • Address guest inquiries, concerns, and requests promptly and courteously.
  • Reservations Management:
    • Manage RV site reservations, including booking, cancellations, and modifications.
    • Maintain an organized and efficient reservation system.
    • Coordinate with staff to ensure accurate site assignments.
  • Facilities Maintenance:
    • Oversee the cleanliness and maintenance of RV sites, common areas, and amenities.
    • Schedule and coordinate regular maintenance tasks.
    • Ensure compliance with safety and sanitation standards.
  • Staff Management:
    • Recruit, train, and supervise RV park staff.
    • Conduct performance evaluations and address any personnel issues.
  • Financial Management:
    • Monitor and manage the RV park budget.
    • Track revenue, expenses, and financial transactions.
    • Implement cost-effective measures to improve profitability.
  • Regulatory Compliance:
    • Stay informed about local and state regulations related to RV park operations.
    • Ensure compliance with zoning, health, and safety regulations.
  • Marketing and Promotion:
    • Develop and implement marketing strategies to attract new guests.
    • Utilize online platforms and social media to promote the RV park.
    • Collaborate with local businesses and tourism organizations.
  • Emergency Response:
    • Develop and implement emergency response procedures.
    • Address and manage emergencies such as accidents or severe weather events.
Requirements
  • Preferred Qualifications:
    • Previous experience in hospitality or RV park management.
    • Strong interpersonal and communication skills.
    • Knowledge of reservation systems and basic accounting principles.
    • Familiarity with local regulations and zoning requirements.
    • Ability to handle and resolve guest complaints effectively.
    • Organizational and multitasking abilities.
    • Basic computer skills for managing reservations and communication.
  • Personal Attributes:
    • Friendly and approachable demeanor.
    • Positive attitude and a commitment to customer satisfaction.
    • Problem-solving skills and adaptability.
    • Attention to detail and commitment to cleanliness.
    • Leadership and teamwork skills.

A successful Park Operations Manager will create a positive and enjoyable experience for our guests while efficiently managing the operational aspects of the RV park.

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