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Customer Service Representative

2 months ago

Charleston, West Virginia, United States Fifth Third Full time
Customer Experience Specialist

We're seeking a skilled Customer Experience Specialist to join our team at Fifth Third Bank. As a key member of our financial center, you'll play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities:

  • Deepen relationships with customers by actively listening to their needs and providing personalized solutions.
  • Provide follow-up to customer inquiries and resolve issues in a timely and professional manner.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies to ensure ethical behavior.

Operations and Referrals:

  • Perform daily office responsibilities to maintain the efficient operation of the financial center.
  • Referrals: Identify customer needs and refer customers to Bankers and business partners for a consultative conversation.

Requirements:

  • High school diploma/GED.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.

Working Conditions:

  • Normal office environment.
  • Extensive viewing of computer screens.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone can thrive.