Manager of Patient Financial Operations

2 weeks ago


Roswell, New Mexico, United States UMC Health System Full time
JOB OVERVIEW:
This role involves the supervision of the Refunds, Patient Advocates, and Self-Pay Collection teams. The manager will be tasked with authorizing all refunds and overseeing both self-pay and third-party refund processes. Furthermore, the manager will lead the self-pay collectors, patient advocates, manage incoming calls, resolve statement discrepancies, and develop budget strategies.

KEY RESPONSIBILITIES:
  • Formulate and refine staff job descriptions. Assess employee performance and provide constructive feedback as required.
  • Keep the Director/Assistant Director of Patient Financial Services updated on operational developments and suggest enhancements.
  • Execute customer service strategies within the Patient Accounting/Collections Department.
  • Oversee the ARCTR Credit Balance Report and Budget Plan Reports.
  • Direct Patient Advocates and Self-Pay collectors, manage overflow calls, and resolve customer service challenges.
  • Authorize and resolve all refund requests, uphold collection standards, and assist staff with inquiries or issues.
  • Comprehend billing and collection policies, financial service codes, transaction codes, denial codes, and primary/secondary payers.
  • Challenge and resolve denied claims, follow up with insurance providers, and accurately document all interactions.
  • Maintain remittance advices/EOBs and organize ongoing training sessions for staff.
EDUCATIONAL BACKGROUND AND EXPERIENCE:
  • Bachelor's degree in a business-related discipline or equivalent professional experience.
  • Proven supervisory skills along with knowledge of medical and insurance terminology.
SKILLS AND COMPETENCIES:
  • Effective verbal and written communication abilities.
  • Proficiency in mainframe computer systems, basic accounting, and administrative skills.
  • Strong customer relations, problem-solving, technical aptitude, and adaptability.
WORK ENVIRONMENT:
  • Moderate physical demands involving walking, sitting, standing, and occasional lifting.
  • Work in a well-lit, climate-controlled environment with flexible hours.
DIRECT REPORTS:
UMC Health System is committed to providing equal employment opportunities and prohibits discrimination based on various characteristics. Requests for accommodations during the hiring process should be directed to UMC Human Resources.

  • Roswell, New Mexico, United States UMC Health System Full time

    POSITION SUMMARY:This role involves the oversight of Refund Management, Patient Liaison teams, and Self-Pay Collection efforts. The individual in this position will be tasked with authorizing all refunds and managing both self-pay and third-party refund processes. Additionally, the manager will supervise the self-pay collection staff, patient liaisons, and...


  • Roswell, New Mexico, United States UMC Health System Full time

    POSITION SUMMARY:This role involves directing the oversight of Refund Management, Patient Liaison Services, and Self-Pay Collection teams. The manager will be tasked with sanctioning all refund requests and supervising both self-pay and third-party refund processes. Additionally, this position includes overseeing the self-pay collection agents, patient...


  • Roswell, New Mexico, United States Roswell Hyundai Full time

    FINANCIAL OPERATIONS MANAGERWe are currently looking for an Automotive Financial Operations Manager to become a vital part of our team at Roswell Hyundai. In this role, you will oversee the financial management of our dealership, ensuring that all financial activities align with our strategic goals. Your expertise will be crucial in areas such as budgeting,...


  • Roswell, New Mexico, United States Blue Skye Financial Full time

    Job OpportunityWe are seeking a seasoned professional with a passion for changing lives through financial products and services. As a licensed life and health agent, you will be instrumental in transforming the financial destinies of American families.Key ResponsibilitiesEmpower clients to achieve financial independence and generational wealthUtilize...


  • Roswell, New Mexico, United States Long John Silvers Full time

    About the RoleRestaurant Operations ManagerThe Restaurant Operations Manager provides overall leadership and accountability for approximately 10 corporate owned Long John Silver's restaurants. This role works closely with the Director of Operations to develop strategies for the region to enable each Restaurant General Manager (RGM) to exceed the annual...


  • Roswell, New Mexico, United States Lovelace Health System, Inc. Full time

    OverviewArdent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one...


  • Roswell, New Mexico, United States Pasta Cafe Full time

    About the RoleThe Restaurant Operations Manager, under the supervision of the General Manager, is responsible for planning, directing, and coordinating operations and personnel for a single restaurant. In the absence of the General Manager, the Restaurant Operations Manager directs restaurant operations to ensure compliance with the corporation, health and...

  • Financial Accountant

    2 weeks ago


    Roswell, New Mexico, United States Marquee Insurance Group, LLC Full time

    Job OverviewMarquee Insurance Group, LLC is a leading provider in the commercial insurance sector, focusing on transportation solutions. Our dedication to enhancing client experiences drives us to continuously refine our operational processes. We foster a vibrant workplace culture that emphasizes growth and development, ensuring our employees are engaged and...


  • Roswell, New Mexico, United States Marquee Insurance Group, LLC Full time

    Job OverviewMarquee Insurance Group, LLC is a leading commercial insurance provider focusing on the transportation sector. Our commitment to enhancing our processes ensures that our clients receive exceptional service every day. We foster a vibrant workplace culture that encourages growth and development, resulting in a motivated workforce that delivers...


  • Roswell, New Mexico, United States Marquee Insurance Group, LLC Full time

    Job OverviewMarquee Insurance Group, LLC is a leading commercial insurance provider with a focus on the transportation sector. We are dedicated to enhancing our operational processes to improve client satisfaction continuously. Our vibrant workplace culture fosters growth and development, ensuring our employees are engaged and motivated, which translates...


  • Roswell, New Mexico, United States Country Club of Roswell Full time

    About the RoleWe are seeking a highly organized and detail-oriented Tennis Shop Manager to join our team at the Country Club of Roswell. As a key member of our staff, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a seamless member experience.Key ResponsibilitiesAdministrative Support: Provide...


  • Roswell, New Mexico, United States Ellis Investments Full time

    Accounting Operations Leader Position at Ellis InvestmentsWe are seeking an Accounting Operations Leader to become a vital part of our organization. In this capacity, you will be responsible for effectively overseeing and ensuring the financial success of your designated branch.Key Responsibilities:Developing and implementing accounting systems and...


  • Roswell, New Mexico, United States City of Roswell Full time

    SUMMARY:Under the guidance of the Utilities Billing Supervisor, this role supports the direct management of the Utilities Billing Department and its personnel. The position plays a crucial role in shaping policies and procedures aimed at enhancing operational efficiency, billing accuracy, and customer satisfaction.KEY RESPONSIBILITIES: The essential...


  • Roswell, New Mexico, United States Wellstar Health System Full time

    Position:Assistant Nurse Manager (RN) at Wellstar Health SystemICU Schedule: varies, primarily evening shiftsJob Overview:The Assistant Nurse Manager is a licensed professional nurse who collaborates closely with the Nurse Manager of designated units or services. This role is designed for those aspiring to advance into nurse management, providing...


  • Roswell, New Mexico, United States Jobot Full time

    Job OverviewWe are a leading outpatient urology group seeking an experienced Ambulatory Surgery Nurse Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our AAAHC-certified Ambulatory Surgery Center.Key ResponsibilitiesLead a team of 10 FTEs and 2 operating room suites, ensuring...


  • Roswell, New Mexico, United States NuWest Group Full time

    POSITION OVERVIEWThe Director of Pharmacy Services is responsible for overseeing and managing the strategic, operational, financial, and personnel functions of the pharmacy department. This role ensures compliance with all regulatory standards related to the formulation and execution of policies, procedures, and security measures concerning pharmaceutical...


  • Roswell, New Mexico, United States Sonic Full time

    Job SummarySonic is seeking a highly skilled and experienced General Manager to oversee the daily operations of our Drive-In locations. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction, employee engagement, and business performance.Key ResponsibilitiesLeadership and Management: Provide...


  • Roswell, New Mexico, United States Ross Dress for Less Full time

    Job Description**Job Summary:**We are seeking a highly skilled and experienced Store Operations Manager to join our team at Ross Dress for Less. As a Store Operations Manager, you will be responsible for overseeing the daily operations of our retail store, ensuring a positive customer experience, and driving sales growth.Key Responsibilities:Store...


  • Roswell, New Mexico, United States Ellis Investments Full time

    Financial Operations Director Position at Ellis InvestmentsWe are seeking a highly skilled Financial Operations Director to oversee the financial management of our company. In this role, you will be responsible for ensuring the financial stability and profitability of our organization.Key Responsibilities:Developing and implementing financial systems and...


  • Roswell, New Mexico, United States Fulkerson Plumbing and Air Conditioning Full time

    Job SummaryFulkerson Plumbing and Air Conditioning is seeking a highly skilled and experienced Warehouse Manager to oversee the daily operations of our warehouse. The successful candidate will be responsible for ensuring the efficient and effective management of inventory, supplies, and equipment, as well as coordinating with install managers and sales...