Healthcare Customer Service Specialist
1 week ago
We are looking for a Healthcare Customer Service Specialist to become a vital part of our team at Allied Health Solutions Medical Group. In this position, you will engage with patients and other callers to assess their needs, manage requests, address concerns, and deliver effective solutions, ensuring a positive customer service experience.
Key Benefits:
- 401(k) matching
- Company gatherings
- Competitive salary
- Dental coverage
- Health insurance
- Opportunities for career advancement
- Paid time off
- Training and development programs
- Vision coverage
Job Responsibilities:
- Handle a significant volume of incoming calls and emails
- Determine the purpose of the customer's call, gather pertinent information, and provide appropriate solutions
- Utilize established scripts for various customer service inquiries
- Employ best practices in customer service to foster rapport and build relationships
- Document all interactions with customers
- Achieve personal and team performance targets
- Participate in training sessions to keep skills and knowledge current
- Manage multiple tasks efficiently while demonstrating flexibility towards new projects and initiatives
- Connect callers to relevant medical resources effectively; assist patients with appointment scheduling and provide education regarding available resources
- Compose reports, business correspondence, and procedural documents
- Effectively present information and respond to inquiries from patients, providers, and the public
- Perform additional duties as assigned by management
Qualifications:
- High school diploma or GED; a college degree is preferred
- Prior experience in a customer service role is advantageous
- Proficient in using computers and customer management software; familiarity with Microsoft Word and Excel is beneficial
- Exceptional phone and verbal communication skills
- Knowledge of active listening techniques
- Ability to thrive under pressure
- Highly organized with strong prioritization and time management skills
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