Customer Service Representative

1 week ago

Irvine, California, United States TaxRise Full time
About TaxRise

TaxRise is a leading provider of tax resolution services, dedicated to revolutionizing the way taxpayers navigate their tax challenges. Our mission is to empower individuals and businesses to overcome tax obstacles and achieve financial stability.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our client care team, you will play a pivotal role in delivering exceptional service to our clients, ensuring their needs are met, and their tax resolution journey is seamless.

Key Responsibilities
  • Client Communication: Respond to client inquiries, address concerns, and provide timely updates on their tax resolution progress.
  • Document Management: Gather and process client documents, including tax forms and financial information, to facilitate efficient tax resolution.
  • Case Management: Collaborate with case managers to resolve tax cases, ensuring accurate and timely completion of tax resolution processes.
  • Professional Development: Stay up-to-date on internal processes, tax laws, and regulations to provide expert guidance to clients.
  • Team Collaboration: Work closely with colleagues to ensure seamless client experience and successful tax resolution outcomes.
Requirements
  • Experience: Previous experience in a client care or customer service role, preferably in the tax resolution industry.
  • Knowledge: Familiarity with IRS letters, tax forms, and financial document review is a plus.
  • Skills: Strong communication skills, both written and verbal, with the ability to learn quickly and adapt to changing processes.
  • Education: High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.
What We Offer
  • Competitive Pay: $20.00 per hour + commission ($500 - $1,000 monthly bonus)
  • Benefits: Medical, Dental, and Vision Insurance after 60 days, Paid Time Off (Vacation, Sick, Holidays), Wellness Days, 401(k) retirement plan, Professional Development Program
  • Culture: Access to on-site gym and gaming lounge, Quarterly company outings, Catered meals every Friday
Equal Opportunity Employer

TaxRise is an equal opportunity employer, committed to creating a workplace that celebrates diversity and inclusion. We provide equal employment opportunities to all without regard to race, color, religion, sex, gender, national origin, ancestry, age, physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

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