Customer Service Representative

1 week ago


Philadelphia, Pennsylvania, United States Venturi Restoration Full time

Customer Service Representative

Venturi Restoration is a leading provider of property restoration services, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless communication between our customers and our response team.

Key Responsibilities:

  • Field all customer order requests and billing phone calls in a timely and professional manner
  • Develop and manage the day-to-day schedule for our response team technicians
  • Dispatch technicians based on customer need and ensure efficient routing
  • Input daily management and sales customer calls and updates into our company database
  • Track technician payroll hours, commissions, and PTO requests for Human Resources

Requirements:

  • Exceptional phone presence and customer-building attitude
  • Dispatch experience in a service company is a plus
  • Proficiency in MS Office (Outlook, Excel, Word) and typing speed of at least 50 wpm
  • Able to perform duties with minimal supervision and prioritize large volumes of work
  • Legally eligible to work in the United States and pass a criminal background check and drug screen

About Venturi Restoration:

We're a dynamic and award-winning company that's passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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