Customer Service Representative
1 week ago
Customer Service Representative
Venturi Restoration is a leading provider of property restoration services, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless communication between our customers and our response team.
Key Responsibilities:
- Field all customer order requests and billing phone calls in a timely and professional manner
- Develop and manage the day-to-day schedule for our response team technicians
- Dispatch technicians based on customer need and ensure efficient routing
- Input daily management and sales customer calls and updates into our company database
- Track technician payroll hours, commissions, and PTO requests for Human Resources
Requirements:
- Exceptional phone presence and customer-building attitude
- Dispatch experience in a service company is a plus
- Proficiency in MS Office (Outlook, Excel, Word) and typing speed of at least 50 wpm
- Able to perform duties with minimal supervision and prioritize large volumes of work
- Legally eligible to work in the United States and pass a criminal background check and drug screen
About Venturi Restoration:
We're a dynamic and award-winning company that's passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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