Customer Service Representative

6 days ago


Bethel, Connecticut, United States Brennan Purdy - State Farm Agent Full time
Job Overview

Brennan Purdy - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as an Office Representative. This role involves establishing strong relationships with existing clients, growing our current client base, and providing exceptional customer service.

Compensation

The estimated salary for this position is $40,000 - $60,000 per year, based on experience and performance. In addition to competitive compensation, we offer paid time off, training & development opportunities, and reimbursement for licensing fees.

Key Responsibilities
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused review process to educate customers about insurance options and promote the development of our business.
Requirements
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.


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