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Customer Experience Associate

3 weeks ago


Needham, United States Direct Federal Credit Union Full time

In this dynamic role, you will have the opportunity to be part of Direct Federal Credit Union's mission to deliver great rates, easy access, and remarkable service to its members. As a hybrid work-from-home position, requiring a portion of time to be spent in-person at the branch, you will work closely with colleagues to identify and fulfill financial needs of new and existing members.

Job Responsibilities
  1. Understand and explain all products and services offered by the credit union
  2. Identify and fulfill financial needs of new and existing members
  3. Guide members through troubleshooting, navigating the company site, or using products or services in a call center environment
  4. Maintain member confidentiality in accordance with all company policies
  5. Perform other job-related duties as assigned
Benefits

Direct Federal Credit Union offers an impressive benefits package, including medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick, and personal time. We also offer a credit monitoring service and a student loan pay-down program.