Customer Experience Associate

3 weeks ago


Needham, United States Direct Federal Credit Union Full time
Our Mission and Vision

We are Direct Federal Credit Union, a trusted partner in our members' financial lives. Our mission is to deliver exceptional rates, easy access, and remarkable service, preserving our members' peace of mind. We envision being the lifelong trusted partner of more and more members as they pursue their dreams.

The Member Services Role

We seek a highly skilled Member Services Representative to join our team. In this role, you will understand and explain all our products and services, identify and fulfill financial needs of new and existing members, guide them through troubleshooting, navigating our website or using our products or services in a call center environment, maintain member confidentiality, and perform other job-related duties as assigned. Your commitment to delivering outstanding customer experiences will make you an invaluable asset to our organization.

What You'll Bring

To succeed in this role, you should have previous experience in customer service, sales, call centers, or related fields, with a strong ability to prioritize and multitask. You must possess a positive, patient, and professional demeanor, as well as excellent written and verbal communication skills. A hybrid work from home position requires you to spend a portion of your time in-person at our branch, working with our team on a weekly basis.

Benefits and Compensation

We offer a competitive hourly salary ranging from $20-22 per hour, along with an impressive benefits package, including medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time. You will also enjoy a credit monitoring service and a student loan pay down program. We are committed to creating a supportive and inclusive workplace culture, where every employee can grow and thrive.

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