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Reception Coordinator with Medical Assistant Responsibilities

2 months ago

Ontario, California, United States Sono Bello Full time

Position Title: Front Desk Coordinator with Occasional MA Duties

Job Category: Licensed Medical

Requisition Number: FRONT003185

Overview:

A career at Sono Bello involves being part of a vibrant and energetic workplace, where each member of our team contributes to making a significant impact. We take pride in our role as the national leader in innovative, personalized body transformations. Our philosophy is that everyone deserves to achieve their ideal body and lead their best life.

Benefits of Working with Us:

  • No holiday or night shifts, allowing for a balanced lifestyle.
  • Engage with patients who are enthusiastic about enhancing their lives.
  • Competitive compensation and benefits package.

Key Responsibilities:

Front Desk Coordination (90% of your time):

  • Provide exceptional customer service and administrative support.
  • Welcome patients and offer refreshments.
  • Manage patient check-ins and ensure the schedule accurately reflects appointment statuses.
  • Facilitate patient check-outs and schedule follow-up appointments.
  • Maintain accountability for the scheduling system.
  • Direct visitors to the appropriate personnel for assistance.
  • Conduct appointment confirmation calls.
  • Prepare and organize patient charts for the following day.
  • Maintain inventory of front office supplies.
  • Monitor and respond to emails, forwarding them to the relevant staff.
  • Organize and uphold the filing system.
  • Ensure the Front Desk and Lobby areas are tidy.
  • Handle billing processes, including payment processing and daily report generation.

Occasional Medical Assisting Duties (10% of your time):

  • Schedule post-operative appointments.
  • Ensure timely retrieval of patient records as needed.
  • Oversee the collection, processing, and maintenance of patient and clinical records.
  • Assist with pre-operative and post-operative visits as required.
  • Prepare the procedure room and ensure all pre-operative preparations are completed.
  • Clean and sterilize the operating room and instruments post-procedure.
  • Prepare necessary instruments and equipment for surgical procedures.
  • Assist with the application of post-procedure dressings and garments, prioritizing patient comfort.
  • Support colleagues in their duties as needed.
  • Maintain patient confidentiality and ensure compliance with HIPAA regulations.
  • Contribute to achieving Key Performance Indicators for operational and sales targets.
  • Explain treatment procedures and physician instructions to patients and caregivers as necessary.
  • Help maintain appropriate levels of medical supplies.

Physical Demands:

  • Utilize telecommunication and computer systems while interacting with patients and staff.
  • Maintain visual and auditory acuity.
  • Stand and walk for extended periods in a fast-paced environment.
  • Lift items weighing up to 25 pounds.

Key Skills and Qualifications:

  • Must hold a current BLS certification.
  • Ability to interpret various forms of instructions.
  • Proficient in writing reports and correspondence.
  • Strong problem-solving skills and logical reasoning abilities.
  • Familiarity with MS Office, particularly Excel.
  • Basic mathematical skills for calculations.
  • Knowledge of surgical and medical instruments.

Education:

Completion of a Medical Assistant program from an accredited institution, meeting state requirements.