Area Manager
3 weeks ago
At The Amherst Group Limited, we are seeking a highly skilled and experienced Area Manager to join our team. As an Area Manager, you will be responsible for providing leadership and direction to our branch office, overseeing the day-to-day field and customer service operations, and ensuring that our company quality standards are met and enforced.
Key Responsibilities:- Oversee the customer service policy and procedures, including scheduling of in-house maintenance techs, point of contact for asset/resident escalations, and day-to-day resident inquiries.
- Review urgency and details of open work orders to ensure residents and assets are promptly tended to.
- Assist managers and departmental partners with escalated issues, using research, problem-solving, and customer service skills.
- Maintain communication with HOA partners in the market, attend/schedule HOA hearings for violations, and act as a liaison between resident and HOA partner.
- Perform community management oversight, including routine inspections, reporting, vendor management, and builder management.
- Attend evictions hearings, oversee occupancy checks, and schedule lockouts with attorney/sheriff's office when necessary.
- Ensure all managers and employees are knowledgeable of and in compliance with company policies and procedures, through training and corporate reporting and audits.
- Monitor property repair quality for initial, turnover, and retail homes, ensuring all homes are being held to company standards and are move-in ready.
- Manage self-showing locking devices for each asset, including inventory tracking.
- Perform/schedule securing inspections following reports of potential scam/squatter issues of in-repair/marketed homes, and professionally explain and execute on resolution.
- Regularly review company Key Performance Indicators (KPIs) and coach for areas of opportunity, while responsible for NOI of the branch, which is directly tied to KPIs.
- Responsible for employee training, disciplinary actions, and performance reviews, while promoting a positive work environment.
- Lead/participate in group projects with fellow peers and team members to research and improve business operations.
- Comply and enforce all applicable health and safety rules and regulations, as well as applicable local, state, and federal laws, by maintaining proficient knowledge of all applicable rules, laws, regulations, etc.
- Bachelor's degree preferred or a minimum of 3-5 years as a Regional or District Manager with an emphasis on maintenance, renovation, customer service, and asset management.
- Management experience with a minimum of two managers with at least five direct reports on each manager's team.
- Successful financial management experience, including profit and loss reports and budgets required.
- Possesses excellent communication and people skills.
- Real Estate License for local market preferred.
- Proficient with Microsoft Office, including Outlook, Excel, and Word, as well as project and tenant management systems.
- Must possess valid driver's license.
- Must be able to multi-task in a fast-paced work environment.
- A competitive compensation package, annual bonus, 401k match.
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day.
- Employer-paid benefits (medical, dental, vision, health savings account).
- Professional career development and reimbursement.
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave.
- Backup childcare offered through Bright Horizons.
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
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Area Manager
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