UK Healthcare Contact Specialist
2 days ago
About the Opportunity:
We are seeking a skilled UK Healthcare Contact Specialist to join our Medical Contact Center team. In this role, you will be responsible for interacting with professionals who are often working under time constraints, caring for patients experiencing serious health events.
This position requires strong customer service skills, medical terminology knowledge, and the ability to multitask in a fast-paced environment. If you have excellent communication skills, attention to detail, and the ability to work as part of a team, we encourage you to apply.
Key Responsibilities:
- Answer calls from state-wide and out-of-state physicians, forwarding them to appropriate UKHC clinics, divisions, and departments
- Facilitate calls from referring physicians for transfers and admissions to UKHC
- Provide high-level customer service to professionals working under time constraints
Requirements and Qualifications:
- Some college education and at least three full years of related employment experience
- Knowledge of medical terminology and procedures
- Ability to use multiple computer applications, including an Internet-based phone system
- Excellent communication, typing, and attention-to-detail skills
Compensation and Benefits:
- A salary range of $40,000 - $55,000 per year, commensurate with experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and development opportunities to enhance your skills and career growth
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