Fitness Club Representative

3 days ago


Burbank, California, United States Planet Fitness - CA Full time
Job Overview

The Overnight Crew Member will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive attitude, strong communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Facilitate updates to member accounts and collect balances.
  • Respond to member questions and concerns in a timely and professional manner.
  • Clean the entire club during overnight shifts.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills and ability to interact positively with members and coworkers.
  • Strong listening and problem-solving skills.
  • Diplomacy and professionalism in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Must have some typing skills.
  • Must be able to work weekends overnight.
Physical Demands
  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shifts.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will work with cleaning supplies and chemicals during shifts.


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