Customer Service Representative

2 weeks ago


Litchfield, Minnesota, United States SpartanNash Full time
Job Title: Guest Care Associate

SpartanNash is a leading food solutions company that delivers ingredients for a better life through customer-focused innovation. We are seeking a Guest Care Associate to join our team and provide exceptional customer service in our retail stores.

Job Summary:

This role is responsible for providing courteous customer service in person or by telephone, answering incoming calls to the retail store, and directing calls to the appropriate department. The Guest Care Associate will also assist with guest questions in store, operate cash registers, and assist guests with self-checkouts.

Key Responsibilities:
  • Provide exceptional customer service in person or by telephone, answering incoming calls to the retail store and directing calls to the appropriate department.
  • Assist with guest questions in store, including answering product-related questions and providing information on store programs and promotions.
  • Operate cash registers to itemize customer purchases and assist guests with self-checkouts.
  • Process financial transactions, including cash, checks, credit cards, and food stamps.
  • Maintain a clean and well-stocked department, ensuring compliance with Company safety and sanitation procedures and standards.
  • Notify the department lead or manager of any issues with pricing, cash registers, or other department-related concerns.
  • Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
Requirements:
  • High school diploma or GED (required)
  • One year of prior retail or related experience preferred.
  • Good verbal communication skills, ability to interact politely and effectively with customers.
  • Good customer service and organizational skills, detail-oriented.
Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.



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