Operations Program Manager
2 weeks ago
Selkirk Sport is a leading manufacturer of Pickleball equipment in the US. We're an agile company with a collaborative management style, dedicated to fueling Pickleball players' obsession by creating a premier product ecosystem through various brands.
We strive to deliver creative excellence through high-performance equipment made in the USA, while also improving the Pickleball community through grassroots programs, professional athlete sponsorship, and supporting local non-profits & schools.
Job SummaryWe're seeking an Operations Program Manager to manage key relationships with outside organizations, including facilities, clubs, leagues, tournaments, and camps. The ideal candidate will have a proven passion for Pickleball and the Selkirk Brand, with expert-level writing and speaking skills in English.
Responsibilities- Review team performance and product KPI measurements bi-weekly.
- Identify process improvements and automation opportunities for the team.
- Build new sponsorship offers within company policies.
- Train new staff on sponsorship program delivery.
- Support cross-functional operations teams with Wholesale, Sales, Teams, and Customer Service managers.
- Establish new processes and adapt to change as the company grows.
- Evaluate the competitive landscape to maintain winning offers for all sponsorship programs.
- Maintain vigilance against fraud opportunities.
- Review contract terms and language for multi-year sponsorship agreements.
- Use Low-code Apps to manage process flows and customer responsiveness.
- Review and assign service tickets for questions and follow-ups.
- Manage relationships with sponsored parties.
- Ensure compliance with Sponsorship terms.
- Produce ROI assessments of sponsorships and key relationships.
- Project manage new initiatives requested by senior leadership.
- Excellent collaboration skills to work with cross-functional teams.
- Exceptional communication skills, both written and verbal.
- Takes ownership and accountability for work while keeping the team informed.
- Strong problem-solving and critical-thinking skills.
- Tech-savvy and able to learn new software and tools quickly.
- Adaptability to work in a dynamic environment and learn new concepts quickly.
- Focused and results-oriented personality.
- High level of integrity and dependability with a strong sense of urgency.
- Exceptionally capable of adapting to change in a rapidly evolving industry and company.
- Familiarity with contracts or a willingness to learn.
- Editing, formatting, and creating training materials.
- Creative writing and data analysis.
- Organized and able to work with deadlines and multiple projects.
- Understanding of Airtable, spreadsheets, and databases.
- Self-motivated to keep records accurate and up to date.
- Minimum 40 WPM typing speed.
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