Senior Operations Manager

4 weeks ago


Coeur d'Alene, Idaho, United States Massage Envy Full time
Lead a Team of Caring Professionals

At Massage Envy Coeur D'Alene, we're seeking a natural leader to inspire our team to deliver exceptional experiences for our members. As a Senior Operations Manager, you'll drive memberships, promote retail sales, and guide our team to achieve business goals.

Key Responsibilities:
  • Manage all operational aspects, including driving memberships, promoting retail sales, and guiding the team.
  • Strive for continuous growth by setting goals, prioritizing work, and analyzing business performance.
  • Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
  • Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
  • Develop positive relationships and build confidence with employees, members, and guests.
What We Offer:
  • A competitive base pay of $37,000-$45,000 per year, plus bonuses and commissions.
  • Employer-paid healthcare, including medical, dental, and vision plans.
  • An Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 30% off all products.
Requirements:
  • Management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
  • Natural leadership skills, with the ability to build relationships, motivate, coach, and support a team.
  • The ability to have tough conversations in a professional and constructive manner.
  • The ability to create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

Join our team of dedicated professionals and help people feel their best. If you're a natural leader with a passion for delivering exceptional experiences, we'd love to hear from you.



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