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Overnight Customer Service Representative

2 months ago

Albany, United States Planet Fitness Full time
Job OverviewBenefits:
  • 401(k) plan
  • 401(k) matching program
  • Employee discounts available
  • Opportunities for career advancement
  • Paid time off
  • Comprehensive training & development
  • Wellness resources provided

About Us
Planet Fitness is a leading name in the fitness industry, dedicated to offering a clean, affordable, and welcoming gym atmosphere for all individuals. Our franchise began its journey in 2011 and has since grown to multiple locations with ambitious plans for future expansion.

We foster a culture of positivity and inclusivity, emphasizing equity, hard work, and trust. Our focus is on training and developing our team to ensure exceptional service for our members. We seek motivated individuals who are passionate about health and wellness and who excel in customer service.

Role Summary
The Night Operations Associate plays a crucial role in enhancing the member experience by delivering outstanding customer service to all Planet Fitness members, prospective members, and guests. This position is vital for maintaining a consistent and welcoming environment during overnight hours. Responsibilities include closing the day’s operations and upholding the cleanliness standards of the facility.

Why Join Planet Fitness?
Contribute to a culture of positivity and inclusivity while valuing hard work, recognition, and respect. Enjoy a casual team environment with colleagues who share your commitment to excellence. Benefit from free workouts and access to premium amenities, along with a generous paid time off plan and career advancement opportunities.

Key Responsibilities
  • Welcome members, prospective members, and guests, ensuring exceptional customer service.
  • Maintain the cleanliness and organization of the facility, including:
    • Front Desk & BCM Spa
    • Gym equipment and workout areas
    • Locker rooms
  • Manage front desk operations, including:
    • Answering phone inquiries in a friendly manner.
    • Checking members into the system.
    • Assisting with new member registrations.
    • Conducting tours for prospective members.
    • Updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when required.
  • Collaborate with day shift and overnight support teams to ensure smooth club operations.
Qualifications
  • Must demonstrate punctuality and reliability.
  • Exceptional customer service skills, with the ability to engage positively with members and colleagues.
  • Prior customer service experience is preferred.
  • Basic computer skills are necessary.
  • A genuine passion for fitness and health.
  • Positive and upbeat demeanor.
  • Current CPR/AED certification is a plus.
  • Strong listening skills with the ability to empathize and resolve issues.
  • Ability to communicate diplomatically in all interactions.
  • Must be at least 18 years old.
  • High School diploma or GED equivalent is required.
Physical Requirements
  • Frequent standing and walking during shifts.
  • Regular communication in person and over the phone.
  • Ability to work overnight shifts.
  • Occasional lifting of up to 50 lbs.
  • Exposure to cleaning agents during shifts.
This is a part-time, non-exempt position with flexible scheduling, including potential shifts from Monday through Sunday during overnight hours.