Service Shop Manager

4 weeks ago

Olympia, Washington, United States Freightliner Northwest Full time
Service Shop Manager Job Description

Overview:

Gordon Truck Centers, Inc. (GTC) is seeking a highly skilled and experienced Service Shop Manager to lead the Service Department at our Olympia branch. As a key member of our team, you will be responsible for ensuring the efficient and effective operation of the service department, providing exceptional customer service, and promoting a safe and productive work environment.

Responsibilities:

  • Manage the daily operations of the Service Department, including safety, throughput, productivity, process development & compliance, cost controls, and customer satisfaction.
  • Lead and coordinate the activities of lead technicians and technicians, focusing on superior customer service, department efficiency, and profitability.
  • Promote and manage safety at the Olympia branch, ensuring a safe work environment for employees, vendors, and customers.
  • Monitor service levels to ensure the overall goals of the organization are being met and take corrective measures as needed.
  • Work directly with Lead Technicians on coordination of repairs and provide backup support for Service Account Managers as needed.
  • Administer staff training schedules to meet organizational goals and company dealer agreements.
  • Determine schedules, sequences, and assignments for work activities based on work priority, quantity of equipment, and skill of personnel.
  • Assist with the development, administration, and maintenance of all regulatory and dealership safety standards.
  • Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
  • Maintain exceptional customer satisfaction culture and initiatives, addressing customer complaints as needed.
  • Monitor staff work levels and review work performance regularly with employees.
  • Facilitate ongoing meetings with staff, addressing issues related to departmental operations.
  • Requisition materials and supplies, such as tools, equipment, or replacement parts, as directed by the Service Manager.
  • Participate in employee new hire and onboarding procedures.
  • Maintain a departmental company team attitude with all employees, emphasizing safety, service, and sustainability.
  • Participate in strategic and planning processes, including goal setting and monitoring.
  • Participate in financial and performance updates.

Qualifications:

  • High School GED or equivalent preferred.
  • 4 years of repair shop experience as a technician and 2 years of service department supervisory or shop foreman experience.
  • Experience in business and management, including strategic planning, resource allocation, staff planning, leadership technique, production methods, and coordination of people and resources.
  • Good leadership capabilities and the ability to promote a strong team atmosphere focused on building the business with quality service.
  • Superior customer relations and problem-solving skills.
  • Technical background and ability to communicate with technicians and customers regarding repairs on heavy and medium-duty trucks.

Job Conditions:

  • Extensive keyboard work and viewing computer screens.
  • Telephone usage.
  • Standing, bending, stretching.
  • Some heavy lifting may be required, up to or beyond 70 pounds.
  • Personal Protective Equipment in shop areas may be required.

Compensation:

Based on level of experience, compensation range is between $58,000-$80,000, plus incentives.

GTC General Benefits Description:

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision, and prescription benefits for eligible employees, as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k, and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement, discretionary bonuses, and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO), and six (6) paid holidays. Our technicians are also eligible for company-sponsored training, company-provided uniforms, and a work boot stipend.

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