Customer Service Representative
4 weeks ago
At CarMax, we're looking for a talented Customer Specialist to join our team. As a Customer Specialist, you will be responsible for providing exceptional customer service by guiding customers through every step of their car-buying journey. This includes facilitating appraisals, test drives, and financing applications, as well as ensuring that all vehicles meet CarMax's high quality standards.
Key Responsibilities:
- Provide exceptional customer service by guiding customers through the car-buying process
- Conduct vehicle condition assessments and communicate information to buyers
- Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure vehicles meet CarMax quality standards
- Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies
About the Role:
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To succeed in this role, you must be able to build rapport with customers, understand their needs, and manage a variety of tasks with limited supervision.
Requirements:
- Demonstrate exceptional communication skills
- Display confidence in self, the product, and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun
- Balance customer needs with business needs when making decisions
What We Offer:
At CarMax, we offer a competitive hourly rate of $16.90 - $25.40, as well as a range of benefits, including paid sick, vacation, and holiday time. We are an equal opportunity employer and welcome applications from diverse candidates.
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