Access Representative

2 months ago


Marquand, Missouri, United States Cummins Behavioral Health Systems Full time

Job Summary:

Cummins Behavioral Health Systems is seeking a skilled office professional to fill the role of Access Representative. This is a full-time position working 40 hours per week. The Access Representative will perform essential office functions related to the admission process, including inquiry, virtual access, scheduling, and authorization/denial management.

Key Responsibilities:

  • Greet visitors in a courteous and professional manner, ensuring that the Visitor Sign-in Policy and Procedures are followed.
  • Answer phones in a courteous, professional manner and transfer calls as needed. Routinely check voice mail throughout the day and complete needed follow-up.
  • Intakes: Explain the new consumer intake process and have the consumer complete information on a tablet, computer, or on paper, including all required paperwork based on payor source if needed. Get insurance information and notify Virtual Open Access (VOA) when the consumer is ready.
  • Check-in consumers for appointments: tag the consumer as arrived, check for flags in the system for information needed from the consumer, and collect fees for service and print a receipt.
  • Schedule appointments for clinicians, print the consumer's future appointments/excuse letters, and reschedule appointments when providers are out of the office or when the office is closed.
  • Send, scan, and log documents into the chart as needed.

Additional Responsibilities:

  • May be assigned other responsibilities as designated by the supervisor.

Requirements:

  • Two (2) years of work experience in a medical or behavioral health office is desired.
  • Previous experience with Microsoft Word and Excel.
  • High School graduate or equivalent preferred.
  • Bilingual preferred but not required.

Benefits:

  • Competitive salaries.
  • Comprehensive insurance packages, including major medical, vision, dental, and prescription drug coverages.
  • Excellent work-life balance.
  • Generous paid time off, including 23 days for sick, personal, or vacation time.
  • 8 paid holidays.
  • Employer matching contributions into your 401K program.
  • Cummins is a qualifying employer for Public Service Loan Forgiveness programs.

Equal Opportunity Employer:

Cummins Behavioral Health Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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