Customer Service Representative

4 weeks ago

Spring, Texas, United States Hultec Group Full time
Job Summary

We are seeking a highly skilled Customer Service/Quote Representative to join our team in The Woodlands. This role will report to our Customer Service Manager and will require a quick learner of our vendors and products. The ideal candidate will have advanced knowledge of Excel and experience with ERP systems.

Key Responsibilities:
  • Entering customer orders into the Global Shop ERP system.
  • Updating and allocating inventory.
  • Following up with customers on orders and quotes for lead times and prices changes.
  • Manage the production of quotes including the outline, content, required forms, deadlines, etc. through CRM.
  • Coordinate with key internal personnel to complete various sections of the quotes and drive to completion.
  • Follow up and track performance of quote.
  • Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipt of products.
  • Interface with salesmen and Costa Rica staff on a constant basis to ensure inventory levels are kept at optimum levels.
  • Customers' future needs are always anticipated.
  • Review the RFQ to understand its intent, requirements, details, timing, and scope.
  • Establish timing plan to accomplish SOW.
  • Perform risk analysis of projects as required.
  • Manage and coordinate incoming request for proposals, prioritizing and scheduling team members to meet customer requirements.
Requirements:
  • A high school diploma or GED.
  • Excellent planning, organizational and communication skills.
  • Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details.
  • Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude.
  • Strong interpersonal skills with the ability to function in a team-oriented environment.
  • Proficient with MS Word and Power Point. and utilize Excel at an advanced level.
  • Work well in a fast paced, time sensitive and deadline orientated environment.
  • Project Management training and experience is a plus.
  • Capable of calculating shipments with associated costs and delivery schedules including shipment sizing.

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