Entertainment Manager

1 month ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Entertainment Manager to join our team at Norwegian Cruise Line Holdings Ltd. The successful candidate will be responsible for providing a variety of high-caliber Guest Entertainer (GE) talent for our guests, exceeding their expectations while striving for high guest satisfaction scores.

Key Responsibilities
  • Audition, hire, and schedule diverse high-caliber GE talent for our premium and luxury brands, ensuring they meet brand standards and interact with guests effectively.
  • Create and adjust GE programming by building and updating the GE grid, rotating entertainers every 7-12 days based on global itineraries.
  • Manage an annual operations budget exceeding $5 million, monitoring spending, resolving discrepancies, and seeking cost-saving opportunities.
  • Process and approve all GE payroll invoices, including travel expenses and reimbursements.
  • Collaborate with talent agencies to source new and emerging talent and maintain relationships with existing agencies.
  • Review Voyage Reports and evaluations, maintain a database of guest satisfaction and feedback, and communicate with agents about performance improvements.
  • Train and mentor Specialists on entertainment operations and liaise with Onboard Revenue for GE stateroom blocks and special requests.
  • Address guest inquiries with Special Services and coordinate with various departments for Reunion Cruises, charters, and group requests.
  • Approve Folkloric and In-Port Performance requests, ensuring fees are appropriate, and maintain a global Folkloric Grid with ongoing research.
  • Conduct site inspections, attend entertainment showcases globally, and maintain communication with Ship's Management, Entertainment Managers, and assist with GE-related requests as needed.
Requirements
  • Minimum 5 years' experience in the entertainment industries.
  • Onboard and/or shoreside cruise industry experience preferred.
  • Knowledgeable with premium and luxury brands, developing and implementing programming within Entertainment Cruise Programs.
  • Experience with contemporary, national, international, and multi-generational entertainment, activities, and creative programming.
Competencies/Skills
  • Must have experience in identifying quality talent for premium and luxury markets.
  • Ability to seek out new talent.
  • Ability to communicate expectations with agents and GEs and maintain professional rapport without compromising high brand standards.
  • Ability to think creatively.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Excellent negotiation skills.
  • Ability to effectively present information using professional public speaking skills and respond to Executives, Senior Management, groups, employees, clients, and guests.
  • Ability to handle and maintain confidential information.
  • Computer literate and skilled to build grids, PPT, BOX, and other related tools to improve efficiencies.
  • Must be organized, efficient, and conduct business with integrity.

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