Senior Applications Support Specialist

4 weeks ago


Sterling Heights, Michigan, United States Peraton Full time
Job Summary

We are seeking a highly skilled Senior Applications Support Specialist to join our team on the Department of State (DOS) Bureau of Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program.

The successful candidate will be responsible for providing support services related to the installation and deployment of CA applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring.

The team focuses on reducing operational downtime during both scheduled and unscheduled maintenance by accelerating the deployment of approved changes, fixes, and updates.

Key Responsibilities
  • Collaborate with the EIO Database and Infrastructure teams, other contractor teams, and partner organizations to establish and maintain CA systems.
  • Perform root cause analysis and document all existing and potential problems and outages, along with corrective actions.
  • Ensure that all problems/incidents are logged into the Ticket Management System and properly managed.
  • Participate in planning meetings to execute proactive system upgrades and new technology implementations.
  • Update government task manager (GTM) on production issues and initiatives.
  • Identify opportunities to automate routine processes.
  • Review SOPs for maintaining CA operational capability and work with staff to document procedures.
  • Attend all CA applications training when scheduled.
Requirements
  • U.S. citizenship and minimum active Government Security Clearance with the ability to obtain TOP SECRET clearance.
  • 5+ years of experience in applications support.
  • Deep understanding of Tier 2 Windows and/or Linux OS installation and configuration issues.
  • Understanding of multi-tier applications that interface with RDMSs (relational database management systems), such as Oracle.
  • Experience working with custom applications and troubleshooting issues in a client-server environment.
  • Ability to Support ServiceNow tickets related to CA systems and applications.
  • Experience working with web-based applications running on Apache and/or IIS.
Preferred Qualifications
  • Experience working with Department of State.
  • Experience working with Salesforce application installations and troubleshooting.
  • Experience working with Open Shift container/applications environment.
  • Experience providing applications support and deployments in a cloud environment.
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.

As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.


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