IT Support Professional
1 day ago
We are seeking a skilled IT Support Professional to join our Managed IT Solutions team. As a Help Desk Specialist, you will be key in ensuring our client environments are secure, supported, and fully operational, delivering an exceptional computing experience.
Key Responsibilities:
- Provide prompt, courteous assistance to end-users via phone, email, or in person, addressing inquiries and resolving issues efficiently.
- Diagnose and resolve complex technical issues following our Help Desk standards, escalating to higher-level support when necessary to ensure timely resolutions.
- Maintain accurate records of support requests and resolutions within our ticketing system.
- Help set up, configure, and maintain computer systems, software, and peripherals.
- Educate end-users on system usage, best practices, and preventative measures to enhance their IT literacy.
- Work closely with all Thompson Solutions Group teams, contributing to a positive work environment and supporting our organization's strategic growth.
- Engage in ongoing learning opportunities, stay current with technology trends, and proactively seek solutions to prevent potential issues for our clients.
What We're Looking For:
- Excellent interpersonal skills with the ability to communicate clearly and effectively.
- Ability to thrive in a fast-paced environment, managing multiple tasks with strong time-management skills.
- Willingness to work occasional planned weekend days for installations and participate in a rotational on-call support schedule.
- Advanced troubleshooting skills for complex IT issues, with the ability to collaborate with engineering and other teams when needed.
- Experience in developing and maintaining knowledge base articles and IT documentation.
- Participate actively in the planning and execution of IT projects.
- Ability to analyze trends in support requests, identify recurring issues, and propose long-term solutions.
- Strong foundational knowledge in TCP/IP, DNS, DHCP, Active Directory, Wired and Wireless Networking, and Cloud Solutions.
Qualifications:
- A degree in Information Technology, Computer Science, or a related technical field (Associate's or Bachelor's) OR equivalent work experience.
- At least four years of related work experience, with at least three years in a Level I support role or equivalent.
- Technical certifications or specialized training is a plus.
Why Join Us?
At Thompson Solutions Group, you'll be part of a dynamic team where your contributions are valued, and you'll have opportunities for professional growth.
We are committed to fostering a collaborative and inclusive workplace environment.
We are an EEO employer and encourage candidates of all backgrounds to apply.
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