IT Support Professional

1 day ago

Omaha, Nebraska, United States Thompson Solutions Group Full time

We are seeking a skilled IT Support Professional to join our Managed IT Solutions team. As a Help Desk Specialist, you will be key in ensuring our client environments are secure, supported, and fully operational, delivering an exceptional computing experience.

Key Responsibilities:

  • Provide prompt, courteous assistance to end-users via phone, email, or in person, addressing inquiries and resolving issues efficiently.
  • Diagnose and resolve complex technical issues following our Help Desk standards, escalating to higher-level support when necessary to ensure timely resolutions.
  • Maintain accurate records of support requests and resolutions within our ticketing system.
  • Help set up, configure, and maintain computer systems, software, and peripherals.
  • Educate end-users on system usage, best practices, and preventative measures to enhance their IT literacy.
  • Work closely with all Thompson Solutions Group teams, contributing to a positive work environment and supporting our organization's strategic growth.
  • Engage in ongoing learning opportunities, stay current with technology trends, and proactively seek solutions to prevent potential issues for our clients.

What We're Looking For:

  • Excellent interpersonal skills with the ability to communicate clearly and effectively.
  • Ability to thrive in a fast-paced environment, managing multiple tasks with strong time-management skills.
  • Willingness to work occasional planned weekend days for installations and participate in a rotational on-call support schedule.
  • Advanced troubleshooting skills for complex IT issues, with the ability to collaborate with engineering and other teams when needed.
  • Experience in developing and maintaining knowledge base articles and IT documentation.
  • Participate actively in the planning and execution of IT projects.
  • Ability to analyze trends in support requests, identify recurring issues, and propose long-term solutions.
  • Strong foundational knowledge in TCP/IP, DNS, DHCP, Active Directory, Wired and Wireless Networking, and Cloud Solutions.

Qualifications:

  • A degree in Information Technology, Computer Science, or a related technical field (Associate's or Bachelor's) OR equivalent work experience.
  • At least four years of related work experience, with at least three years in a Level I support role or equivalent.
  • Technical certifications or specialized training is a plus.

Why Join Us?

At Thompson Solutions Group, you'll be part of a dynamic team where your contributions are valued, and you'll have opportunities for professional growth.

We are committed to fostering a collaborative and inclusive workplace environment.

We are an EEO employer and encourage candidates of all backgrounds to apply.

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