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Customer Service Manager, Customer Service Representative, Order Fulfillment Specialist
2 months ago
We are seeking a highly skilled Customer Service Manager to join our team at NYC Alliance. As a key member of our customer service team, you will be responsible for providing exceptional service to our retail partners and ensuring timely and accurate order fulfillment.
Key Responsibilities- Customer Service Management: Manage and oversee the customer service team, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.
- Order Fulfillment: Process and manage orders, ensuring that all necessary documentation is complete and accurate.
- Inventory Management: Work closely with the allocator team to ensure that inventory levels are accurate and up-to-date.
- Communication: Communicate effectively with retail partners, sales teams, and other stakeholders to resolve issues and ensure timely order fulfillment.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Experience: 5+ years in customer service, ideally within the apparel industry.
- Skills: Exceptional communication and interpersonal skills, strong prioritization and time management skills, and ability to work effectively in a fast-paced environment.
- Education: High school diploma or equivalent required.
- Competitive Compensation: Competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
