Guest Relations Supervisor
5 days ago
The Guest Relations Supervisor is responsible for creating a memorable experience for our guests by establishing a personal connection with them prior to, during, and after their visit to the hotel. This role requires a high level of emotional intelligence, excellent communication skills, and a passion for delivering exceptional service.
Key Responsibilities
- Ensure efficient provision of service to our guests prior to, during, and after their visit to the hotel
- Guaranteeing guest requests are satisfied efficiently
- Maintain an accurate log of events regarding guest contact and requests
Requirements
- College Degree preferred
- Minimum of two years' experience in a luxury hotel preferred
- Minimum of two years' experience in customer service
- Minimum of one year experience as a Concierge
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast-paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt to effectively using new software products
- Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands
Physical Requirements
Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
At Montage International, we are committed to creating a culture that values diversity, equity, and inclusion. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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