Front Desk Supervisor

4 days ago


Bluffton, South Carolina, United States Montage International Full time
Job Summary

The Guest Reception Supervisor is responsible for overseeing the daily operation of the Front Desk, ensuring a seamless registration and checkout process for guests. This role requires strong leadership skills, attention to detail, and excellent communication abilities.

Key Responsibilities
  • Greet guests warmly and efficiently, escorting them to their rooms and verifying reservation information.
  • Manage the registration and checkout process, ensuring accurate and timely processing of guest accounts.
  • Supervise and mentor Guest Reception Agents, providing coaching and feedback to ensure excellent service standards.
  • Perform tasks associated with guest pre-arrival, billing, and organization of the Guest Reception Desk, maintaining a high level of efficiency and productivity.
  • Resolve guest opportunities and concerns, using them as training tools to prevent future issues.
  • Conduct daily pre-shift meetings, participate in ongoing training, and recognize outstanding performance by service personnel.
  • Maintain a daily log of guest opportunities and corrective action steps, following up on unresolved situations in a timely manner.
Requirements
  • Ability to speak, read, write, and understand the primary language(s) used in the workplace.
  • Basic computational ability and computer skills.
  • Strong communication and interpersonal skills, with the ability to supervise subordinate staff.
  • Knowledge of Resort operations, services, and facilities.
  • High school or equivalent education required.
Preferred Qualifications
  • Two years of hotel front desk experience, with supervisory experience preferred.
Physical Requirements

The Guest Reception Supervisor must be able to stand for extended periods, bend, stoop, squat, and stretch to fulfill tasks. Manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing are also required.

Montage International is an equal opportunity employer and maintains a drug-free workplace. We perform pre-employment substance abuse testing.



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