Customer Service Lead

1 month ago


Prosper, Texas, United States MOD Pizza Full time

About MOD Pizza

MOD Pizza is a fast-growing restaurant chain that makes delicious pizzas and salads. We're committed to creating a positive work environment where everyone feels welcome and valued.

Job Summary

We're seeking a Customer Service Lead to join our team. As a Customer Service Lead, you'll be responsible for providing exceptional customer service, leading by example, and ensuring that our customers have an amazing experience at MOD Pizza.

Key Responsibilities

  • Provide exceptional customer service and ensure that our customers have an amazing experience at MOD Pizza.
  • Lead by example and demonstrate MOD values and behaviors.
  • Coach and train team members to provide excellent customer service.
  • Partner with the General Manager to engage with the community and promote MOD Pizza.

Requirements

  • Minimum of 1 year of customer service or restaurant leadership experience.
  • Experience successfully leading, coaching, training, and motivating front-line employees.
  • Ability to think strategically and act tactically.
  • Ability to stay calm and focused in busy restaurant operations.

About MOD

At MOD Pizza, we believe in creating a world that works for and includes everyone. We're committed to providing a positive work environment where everyone feels welcome and valued.


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