Customer Service Lead

4 weeks ago


Prosper, Texas, United States Burlington Full time

Customer Service Lead Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top priority.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy, and maintain a customer-first focus.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

  • A competitive wage and flexible hours.
  • An associate discount and opportunities for career growth and development.
  • A rapidly growing brand with a commitment to workplace diversity and inclusion.

About Burlington:

Burlington Stores, Inc. is an equal opportunity employer committed to creating a diverse and inclusive work environment.


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