Medical Support Specialist PRN

4 weeks ago

Chicago, Illinois, United States Concentra Full time
Job Summary

We are seeking a highly skilled Medical Support Specialist PRN to join our team at Concentra. As a Medical Support Specialist PRN, you will play a vital role in providing exceptional care to our patients and supporting our occupational medicine team.

Key Responsibilities
  • Perform routine medical and testing procedures under direct supervision of the treating clinician.
  • Support in other areas of the facility as needed, including registration and referral management.
  • Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing.
  • Perform rapid screening tests and assist providers during examination and treatment.
  • Responsible for performing routine medical procedures as ordered by the treating clinician and triaging emergent patients as needed.
  • Prepare and assist clinician with procedure set up and injury care.
  • Apply bandages, dressings, and splints as ordered by the treating clinician.
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations.
  • Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
  • Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
  • In partnership with center leadership, assist with patient flow and volume.
  • Keep patients informed of expected wait times during all aspects of the center visit.
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping.
  • Ensure accuracy in documentation.
  • Perform front office duties, including greeting patients, obtaining authorization, checking in/out, communicating wait times, answering multi-line telephone system, and distributing employer results/paperwork as needed.
  • Follow HIPAA guidelines and safety rules.
  • Attend center staff meetings or huddles as required.
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
  • Complete any applicable training, including but not limited to clinical competency training that occurs monthly.
Requirements
  • Education: Vocational/Technical/Business School graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations).
  • Job-Related Experience: Customarily has at least six months or more of medical assistant experience.
  • Knowledge of medical procedures and medical terminology.
  • Working knowledge of occupational medicine requirements (state specific) preferred.
  • Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Able to communicate both verbally and in writing in a clear, and professional manner.
  • Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues.
  • Must participate in initial and ongoing training as required.
  • Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, such as Word, Excel, Outlook, and entry of data into various systems/applications.
About Concentra

Concentra is a leading provider of occupational medicine services, dedicated to improving the health of America's workforce, one patient at a time. We are committed to providing exceptional care and service to our patients and customers.

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