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Nutrition Services Associate

1 month ago

Redwood City, California, United States Kaiser Permanente Full time

Job Summary:

We are seeking a highly organized and detail-oriented Nutrition Services Associate to join our team at Kaiser Permanente. In this role, you will be responsible for ensuring the proper setup and delivery of meals and supplies for patients and non-patient food service.

Key Responsibilities:

  • Collect patient meal and snack choices according to diet order, ensuring that patients' age-specific, food allergy, religious, cultural, and food preference needs are met.
  • Offer patients alternative food and beverage selections and resolve problems and concerns with the patient care team, registered dietitian, nutrition clerk, or management.
  • Prepare tray tickets for tray-line and collect food and supplies for service.
  • Assemble patient meals (tray line) and snacks accurately according to diet order, tray ticket, snack label, or other protocol.
  • Measure food portions into individual servings.
  • Deliver meals and snacks, store properly, and/or heat and serve trays to the proper patient.
  • Receive and store product deliveries, such as groceries, tube feedings, supplements, office supplies, equipment, paper goods, etc.
  • Organize new products in the proper location behind older products (First In, First Out), discard dented products, extra cardboard, or garbage, and label any goods or products as assigned.
  • Inspect delivery and review invoice for accuracy and proper condition of goods and sign invoice if authorized to do so.
  • Stock assigned areas with products, such as condiments, paper goods, food, beverages, chemicals, according to defined par levels or procedures.
  • Clean and sanitize assigned pantry and kitchen surfaces and equipment according to defined procedures as frequently as assigned.
  • Record all assigned data, such as food storage temperatures, dishwasher temperatures, pH levels, meal counts, late trays, etc., and log data in the proper area.
  • Assure temperatures or other data are within assigned range and follow up with action and documentation when out of range.
  • Document equipment malfunctions according to facility procedure.
  • Prepare orders for food, beverages, paper goods, tube feedings, supplies, etc., and place orders according to facility procedure.
  • Collect and maintain statistical data and/or financial records, calendars meetings, prepares correspondence, reports, and email notifications as assigned.
  • Monitor pertinent patient information, such as admission, discharge, transfer, diet order changes, and initiate follow-up based on the data.
  • Review diet-related status of patients' nutritional care via CBORD software system and update menus, tray tickets, nourishments, tube feeding, preferences, according to facility protocol to assure nutritional adequacy, age-specific, cultural, religious needs are met, and avoid potential food-drug interactions.
  • Organize test meals for compliance with current prescribed diet order as assigned.
  • File required documents, such as delivery logs, orders, patient census, diet order census, etc.
  • Utilize facility technology to complete assigned tasks, such as logging on and off personal computer, utilizing assigned program, generating data, hot synching Palm Pilots, printing, sending, saving, deleting, copying, entering data in PC or handheld device, initiating and/or answering pages as needed.
  • Answer telephone and respond to customers in a timely manner.
  • Enter food preferences, menu selections, and nutritional notes into CBORD as needed.
  • Be able to implement downtime procedures of computer system.
  • Prepare commissary order for food and supplies on a daily basis according to established procedures, assuring adequate quantity and type of inventory needed.
  • Problem-solve for customers, such as patient care team members, clinical dietitians, etc., refer customer to appropriate person, department, or provide follow-up.
  • Assist in training new employees as necessary.
  • Perform other related duties as required.