Housing Choice Voucher Program Manager

3 hours ago

Sanford, United States Sanford Housing Authority Full time
Job Summary

We are seeking a highly skilled Housing Choice Voucher Program Manager to join our team at Sanford Housing Authority. The successful candidate will be responsible for administering the Housing Choice Voucher (HCV) program, ensuring compliance with HUD regulations and guidelines.

Key Responsibilities:

  • Administer the HCV program, including program requirements and guidance as reflected in HUD regulations, handbooks, notices, forms, guides, and Agency established policies and procedures.
  • Supervise HCV staff, delegate assignments, and conduct the daily affairs of the office in a businesslike manner to ensure that the department maintains HCV subsidy allotments filled with eligible participants.
  • Perform Quality Control of file audits and inspections.
  • Enter data into the software for reporting data to HUD.
  • Prepare and submit VMS, PIC, and SEMAP in HUD's designated database.
  • Monitor agency reports to determine necessary actions.
  • Meet with owners, agents, realtors, and property management firms to explain the program and encourage participation.
  • Discuss tenant/owner complaints, program abuse, and resolve disputes between participants and landlords as appropriate.
  • Assist in the preparation and monitoring of the HCV budget, oversee the waiting list, conduct participant briefings, and train staff in occupancy, budget, and other areas.
  • Prepare and reconcile Housing Assistance Payments (HAP) to be sent to landlords.
  • Collect and electronically submit, review, and correct Form HUD-50058, and retrieve and monitor reports in PIC.
  • Oversee the input and determination of utility allowances, contract annual Utility Allowance Studies with vendors, and ensure program records are confidentially prepared and maintained.
  • Participate in the development of program policies and procedures, assess their effectiveness, and make recommendations.
  • Ensure the privacy and security of confidential materials, compile statistical data, and prepare reports related to completed recertification, applicant folders, occupancy, and clients.
  • Oversee portability tracking, including billing and payments, balance HCV invoices, and investigate reports of fraud.
  • Participate in 5-year plan evaluation and revision for areas of responsibility.

Requirements:

  • Bachelor's degree in Business, Public Administration, or a closely related field from an accredited college or university.
  • Four (4) years of experience in property management or low-income housing with increasing responsibility in a senior supervisory capacity.
  • Obtain the following certifications within one (1) year of employment: Occupancy Specialist, Rent Calculation, Fair Housing, Enterprise Income Verification System (EIV), Low-Income Housing Tax Credit Certification, and HCV Program Management Certification.

Knowledge and Skills:

  • Ability to learn federal, state, and local laws, rules, and regulations and Agency policies and procedures pertaining to public housing.
  • Thorough knowledge of pertinent HUD regulations and Agency policies and procedures.
  • Working knowledge of interviewing techniques and record maintenance.
  • Ability to understand and follow moderately complex written and oral instructions, and communicate and relate to persons of diverse backgrounds and abilities.
  • Ability to meet and deal tactfully and courteously with the public.
  • Ability to understand and follow moderately complex written and oral instructions, and communicate and relate to persons of diverse backgrounds and abilities.
  • Ability to make routine decisions in accordance with established administrative rules, regulations, and policies.
  • Working knowledge of the operation of the Agency's computer system and applicable software.
  • Knowledge of basic math principles sufficient to perform essential job functions.
  • Ability to prepare clear, concise reports and make appropriate recommendations within the scope of responsibility.
  • Ability to use basic office equipment such as telephone, fax, copier, and computer.
  • Ability to communicate clearly, concisely, verbally, and in writing.
  • Ability to establish and maintain an effective working relationship with other employees.
  • Ability to deal effectively with situations requiring tact and diplomacy.
  • Ability to prepare clear, concise reports and make appropriate recommendations.
  • Must have strong communication skills, and good interpersonal skills including basic reading, writing, listening, and speaking skills.
  • Ability to resolve discrepancies, EIV, and PIC errors.
  • Ability to monitor and maintain an occupancy rate of 98% or better.
  • Ability to achieve a High Standard SEMAP score.

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