Network Engineer I
4 weeks ago
Job Summary
The Network Engineer I role at QTS Realty Trust, Inc. is a challenging and rewarding opportunity for a skilled network professional to join our team. As a Network Engineer I, you will be responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation.
Key Responsibilities
- Analyze and resolve technical and process-based problems with an emphasis on customer satisfaction.
- Develop and maintain a thorough knowledge of assigned tasks, functional areas, or projects.
- Manage assigned tickets to ensure SLA compliance and customer satisfaction.
- Deliver customer-focused support through phone calls and ticket-based communications.
- Troubleshoot network port, HSRP, and OSPF configuration issues.
- Conduct firewall rule changes and understand prefix and access lists.
- Read and comprehend traceroutes.
- Monitor alerts on the alert board and conduct basic troubleshooting.
- Create A, C, and MX records using basic knowledge of DNS.
- Maintain and troubleshoot VPNs and ability to check Phase 1 and Phase 2.
- Triage and escalate tickets according to QTS policy.
- Oversee new and existing equipment, hardware, and software upgrades.
- Administer all network equipment - switches, routers, firewalls, and associated software.
Requirements
- BS degree in Computer Science, Management Information Systems, Engineering, or other related field or equivalent professional experience.
- Three or more years of progressive IT engineering experience.
- Proficiency in configuring and troubleshooting Cisco routers and switches.
- Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.
- Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Solid understanding of security and network/distributed computing concepts.
- General experience with DDOS and traffic mitigation techniques.
- Working knowledge of networking technologies, concepts, and industry trends.
- Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution.
- Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware.
- Familiarity with network monitoring and analysis tools.
Preferred Qualifications
- Two or more years of experience with a service provider, preferably in a Data Center environment.
- Experience working in a NOC environment.
- Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.).
- Familiarity with NSX virtual networking.
- Familiar with Juniper network devices with ability to navigate Junos.
- Knowledge of ITIL.
- Familiarity with ServiceNow.
- Working knowledge of BGP and OSPF.
- Proficient with IP subnetting.
Knowledge, Skills, and Abilities
- Ability to communicate effectively with clients, vendors, and colleagues.
- Orderly documentation, time management, and planning skills.
- Excellent written and oral communication, problem-solving, and process management skills.
- Ability to work well within a team environment in a matrixed organization.
- Strong customer relations skills.
- Ability to learn and apply new technology and methodologies in a distributed environment.
Total Rewards
This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is bonus eligible.
This position is eligible for a shift differential.
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