Application Specialist: Flow and Instrumentation

2 months ago

Suwanee, United States Control Southern Full time
Job DescriptionJob Description

 

Job Summary

Contribute to the improvement of the overall customer experience to generate satisfaction and customer loyalty.  Due to the uniqueness and complexity of the product lines, this role is not territory or account specific and is tasked with specialized product and process knowledge and factory relationship management.  Provide product support and order management primarily for, but not limited to, Flow and Instrumentation Business Units. Support coverage includes all of the Sales teams, specifically working with Application Engineers and Account Managers for customer support or working directly with end users when required.  Select and source solutions to help customers achieve their plant operational, performance, and financial goals.  Professional communication and sales training are required as this role will be directly interfacing with the customer throughout the sales process including quotation and closing the sale.  Tasks include processing orders, proactive client and coworker communication, and documentation. 


Principal Duties and Responsibilities:

  •  Actively support Flow and Instrumentation product lines with basic technical knowledge, vendor relationship management, and internal communications.
  •  Manage the complete order fulfillment cycle for assigned product lines including order processing and administration, product assembly, shipment, invoicing, and payment.
  •  Drive sales growth within assigned product lines including qualifying customers, creating quotes and manage customer expectations.
  •  Work in conjunction with the Sales teams (Application Engineers, Account Managers, Business Unit Leaders, etc.) to grow sales and meet bookings goals.
  •  As part of the sales process, initiate contact; gain agreement to next steps in process; gain access to decision makers; quote costs/present solution options; provide timely updates on orders or, respond to other client needs/requests.
  •  Adhere to Control Southern’s Service Level Doctrine.
  •  Aggressively manage competing responsibilities to maximize time available time to make calls and complete other duties.
  •  Maintain a proficient understanding of our business system, including the ability to investigate problems and suggest creative solutions.
  • Follow up with responsible parties on open orders and move to closure
  • Provide required information to support customer invoices (timesheets, receipts, etc.)Working with the Manager, define and successfully complete learning activities designed to seek and grow knowledge of products, the industry segment, competition, sales skills, and the corporate processes and procedures. This acquired knowledge is to be integrated and consistently demonstrated in the daily execution of assigned duties and tasks. 

 Project Coordination:

  • Process Sub Contractor Invoices and Project Expenses upon manager approval
  • Organize Project BOM once received in Warehouse
  • Coordinate material shipments
  • Schedule and attend Project Meetings as needed

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands:

This is largely a sedentary role; however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary.

Qualifications:
Minimum of 2 years proven relevant industry experience.  A Bachelor’s degree (B.S.) or equivalent from four-year College; or equivalent combination of education and experience.

  • Mastery of Microsoft Office programs (i.e. Excel, Outlook and Word).
  • Working knowledge of CRM programs (i.e. Salesforce) preferable.
  • Ability to learn and master new software programs as required.
  • Effective interpersonal and communication (oral & written) skills required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Company DescriptionAt Control Southern, we believe that if you live with integrity, success will follow.

Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.

To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.

Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.

Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.

As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesCompany DescriptionAt Control Southern, we believe that if you live with integrity, success will follow.\r
\r
Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.\r
\r
To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.\r
\r
Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.\r
\r
Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.\r
\r
As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.\r
\r
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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