Assistant Manager

1 day ago


Grand Rapids, Michigan, United States CoolSys - Refrigeration and HVAC Systems Full time

**About CoolSys - Refrigeration and HVAC Systems**

CoolSys is a leading provider of refrigeration and HVAC solutions, serving a diverse range of industries and clients. Our team of experts is dedicated to delivering exceptional service and support to our customers.

**Job Summary:**

We are seeking an experienced Assistant Service Manager to join our team. As an Assistant Service Manager, you will play a key role in supporting the Branch Manager in day-to-day operations and managing the business.

**Key Responsibilities:**

  • Create proposals within company guidelines.
  • Update current customers on work order statuses and document any credits and adjustments to work orders.
  • Oversee work order completion and technicians' workload throughout the day.
  • Interact with vendors and parts department to verify availability of parts.
  • Other duties as assigned.

**Requirements:**

  • Ability to work Monday to Friday, 7am - 5pm.
  • 3+ years of dispatching or operations experience is preferred.
  • Industry knowledge of HVAC and Refrigeration or similar is a plus, but not required.
  • Strong administrative and computer skills.
  • Excellent written and verbal communication skills.
  • Strong working knowledge of Microsoft Office Suite and ability to learn new software.
  • Possess a high level of adaptability and flexibility.
  • Ability to work in a fast-paced environment with competing priorities and manage conflict resolution.
  • Ability to work effectively with minimal supervision.

**Benefits:**

  • Medical, Dental, Vision, and Prescription coverage.
  • Paid vacation and holidays.
  • 401(K) Company match.
  • Life insurance, AD&D, and long-term disability.

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