Guest Experience Coordinator
4 weeks ago
We are seeking a motivated and customer-focused individual to join our team as a Front Desk Agent. In this role, you will be responsible for providing exceptional guest service, processing registrations and checkouts, and maintaining a clean and organized lobby area.
Key Responsibilities:
- Process guest registrations and checkouts, handling cash transactions and balancing the cash drawer accurately.
- Provide information on hotel services, facilities, and local attractions, as well as make recommendations based on guest preferences.
- Maintain a clean and organized lobby area, including maintaining a tidy front desk and reception area.
- Assist with handling mail, packages, facsimiles, and guest items, ensuring prompt delivery or storage as required.
- Perform other duties as assigned by management, including attending training sessions and meetings as scheduled.
Requirements:
- High school diploma or equivalent required; prior experience in the hospitality industry preferred.
- Excellent communication and interpersonal skills, with ability to work effectively with guests, colleagues, and management.
- Basic computer skills, including knowledge of Windows OS, MS Office, and property management systems.
- Ability to lift up to 45 lbs., push and pull carts and equipment weighing up to 250 lbs., and stand for long periods of time.
- Must possess basic mathematical calculations and analytical skills, with attention to detail and ability to multitask.
Salary Range: $16.50 - $17.00 per hour, depending on experience and qualifications.
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