Fitness Experience Manager
7 days ago
About the Role:
The Overnight Lead (Member Services Representative) is responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests. As a key member of the team, you will be responsible for closing the previous day's shift, ensuring all tasks are completed, and preparing for the next business day.
Duties and Responsibilities:
- Greet members, prospective members, and guests, providing top-notch customer service.
- Handle front desk activities, including answering phones, checking members into the system, new member sign-ups, and conducting tours.
- Facilitate updates to member accounts, respond to questions and concerns in a timely manner, and escalate issues as needed.
- Maintain the neatness and cleanliness of the club, including assisting with daily cleaning tasks.
- Closing shift duties include creating an accurate bank deposit for the next day.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Strong listening skills, with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma or GED equivalent required.
- Must be 18 years of age or older.
Estimated Salary Range:$30,000 - $40,000 per year,
Benefits:This role offers competitive pay, opportunities for professional growth, and a supportive work environment.
About Us:Planet Fitness - Redding is a dynamic and growing fitness center committed to providing exceptional services to our members.
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