Fitness Experience Manager

7 days ago


Redding, California, United States Planet Fitness - Redding Full time
Job Title: Fitness Experience Manager

About the Role:
The Overnight Lead (Member Services Representative) is responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests. As a key member of the team, you will be responsible for closing the previous day's shift, ensuring all tasks are completed, and preparing for the next business day.

Duties and Responsibilities:
  • Greet members, prospective members, and guests, providing top-notch customer service.
  • Handle front desk activities, including answering phones, checking members into the system, new member sign-ups, and conducting tours.
  • Facilitate updates to member accounts, respond to questions and concerns in a timely manner, and escalate issues as needed.
  • Maintain the neatness and cleanliness of the club, including assisting with daily cleaning tasks.
  • Closing shift duties include creating an accurate bank deposit for the next day.

Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening skills, with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma or GED equivalent required.
  • Must be 18 years of age or older.

Estimated Salary Range:$30,000 - $40,000 per year,
Benefits:This role offers competitive pay, opportunities for professional growth, and a supportive work environment.

About Us:Planet Fitness - Redding is a dynamic and growing fitness center committed to providing exceptional services to our members.

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