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Restaurant Shift Manager

2 months ago

New York, New York, United States Potbelly Corporate Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Potbelly Corporate. As a Shift Leader, you will be responsible for leading a team of associates to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead a team of associates to execute outstanding product quality and customer service
  • Manage and develop associates to achieve sales and cost control goals
  • Ensure compliance with health and safety standards, security procedures, and back-of-the-house procedural standards
  • Count drawers and follow proper daily cash handling procedures
  • Prepare quality finished products efficiently
  • Comply with health and safety standards for food, cleanliness, and safety
  • Restock food line, chips, and cooler
  • Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
  • Operate cash register: handle, balance, and follow all cash handling procedures
  • Effectively handle customer complaints/issues
Requirements
  • Minimum of 1 year supervisory experience in a restaurant or retail environment
  • Strong written and verbal communication skills
  • Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
  • Ability to handle the heat of the kitchen – knife skills are a plus
  • Ability to stand/walk for 8-9 hours or as needed
  • Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
What We Offer
  • Competitive pay
  • Medical, Dental & Vision Insurance
  • Domestic Partnership Benefits
  • Paid Parental Leave
  • FSA and HSA with Employer Contribution
  • Commuter Benefit Program
  • Retirement Savings 401(k) with company match
  • Employee Assistance Program
  • Paid Time Off
  • Discount Program
  • Flexible Work Schedule
  • Career growth opportunities
About Us

Potbelly Corporate is an equal opportunity employer. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.