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Customer Service Representative

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Wilmington, Delaware, United States Planet Fitness - NCSC Choquette Group Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Member Engagement: Greet members, prospective members and guests, providing exceptional customer service and ensuring a welcoming atmosphere.
  • Front Desk Operations: Handle all front desk related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to members' accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Technical Skills: Basic computer proficiency and ability to learn new systems.
  • Personal Qualities: Passion for fitness and health, upbeat and positive attitude, punctuality, and reliability.
  • Communication Skills: Exceptional customer service skills, strong listening skills, and ability to empathize and problem solve.
Benefits
  • Performance-Based Bonuses: Opportunities for bonuses based on performance.
  • Employee Discounts: Discounts on fitness services and merchandise.
  • Opportunity for Advancement: Opportunities for career growth and advancement.
  • Accrued Paid Time Off: Paid time off for rest and relaxation.
  • Wellness Resources: Access to wellness resources and programs.
  • Company Parties: Opportunities to participate in company-sponsored events.
  • Free Food & Snacks: Complimentary food and snacks.
  • Dental, Health, and Vision Insurance: Comprehensive insurance benefits.