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Guest Services Representative

2 months ago

Albuquerque, New Mexico, United States Stanford Hotel Group Full time

Position Title: Front Desk Agent (Full-Time)

Category: Front Office

Job Overview:

The Stanford Hotel Group is seeking a personable and enthusiastic Front Desk Agent who possesses a warm smile and a natural flair for hospitality. This role is essential in delivering outstanding service to our guests, guiding them from the moment they make a reservation until their departure.

Key Responsibilities:

  • Provide exceptional service at the front desk, ensuring guest satisfaction throughout their stay.
  • Address and respond to guest inquiries, requests, and concerns promptly and effectively.
  • Manage both morning and evening shifts as required.

Compensation and Benefits:

We offer a competitive salary along with a comprehensive benefits package, all within a dynamic and enjoyable work environment.

Qualifications:

High school diploma or GED is required; some college education is preferred. A minimum of 1-2 years of experience in customer service is necessary, with prior experience as a front desk agent being advantageous.

Skills Required:

  • Customer Service: Expert level
  • Conflict Resolution: Advanced level

Preferred Skills:

  • Teamwork: Expert level
  • Multi-Tasking: Expert level
  • Attention to Detail: Expert level

Commitment: Demonstrated loyalty and integrity in fulfilling job responsibilities.

Equal Opportunity Employment:

The Stanford Hotel Group is committed to providing equal employment opportunities and affirmative action to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.