Customer Account Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled Customer Account Specialist to join our team at C.H. Robinson. As a key member of our sales and operations team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.
Key Responsibilities:
- Build and develop relationships with customers to ensure continued partnership and growth
- Communicate shipment updates proactively and accurately to ensure a customer-centric approach
- Analyze customer inquiries and provide quality and timely insights and updates to customers
- Proactively identify opportunities to improve operational efficiency and reduce costs
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams to drive sales growth and improve customer satisfaction
Requirements:
- High School Diploma or GED equivalent
- Previous customer engagement experience
- Ability to travel up to 5% (domestically)
- Basic proficiency in Microsoft Office Suite of Programs
- Attention to detail, accuracy, and problem-solving skills
- Demonstrated negotiation, collaboration, and influencing skills
What We Offer:
- A dynamic and comprehensive onboarding program to ensure your success
- A collaborative, welcoming culture and inclusive employee resource groups
- Flexible work arrangements, including remote work options
- A broad range of career development, networking, and team-building opportunities
- A competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
About C.H. Robinson:
C.H. Robinson is a global logistics platform that solves complex logistics problems for companies across the globe and across industries. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years, using our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.
Why Join Us:
At C.H. Robinson, we believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
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