Teller - Deposit Specialist - Nebraska City, NE

1 month ago

Omaha, Nebraska, United States Arbor Bank Full time
Job Title: Deposit Specialist

Arbor Bank is seeking a highly skilled and customer-focused Deposit Specialist to join our team. As a Deposit Specialist, you will be responsible for providing exceptional customer service, processing transactions, and building relationships with our customers.

Key Responsibilities:
  • Provide customer service by processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, loan payments, and night or mail deposits.
  • Record all transactions and prepare daily settlements of teller cash and proofs transactions.
  • Greet customers, deliver prompt and efficient service, and provide information about bank products and services.
  • Answer incoming phone calls and ensure that the caller receives the service they need.
  • Follow all required security procedures and policies.
  • Provide customer service for all deposit account products and services, including checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, and safe deposit boxes.
  • Respond promptly to customer issues, questions, and concerns.
  • Remain customer-focused, provide consistent and effective service, with an emphasis on customer retention and expansion.
  • Know the features and benefits of bank products and services.
  • Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
  • Proactively work toward achievement of personal and branch sales and customer service goals.
  • Project a professional image in dress, manner, communication, and focus.
  • Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
  • Represent Arbor Bank by participating in community organizations and activities.
  • Special projects and other duties as assigned or needed.
Requirements:
  • Minimum of 2 years demonstrated customer contact, including customer service, bookkeeping, computer skills, and problem-solving.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Strong organizational skills.
  • Strong verbal and written communication skills required.
  • Ability and desire to work with a team of employees across multiple locations.
  • High level of proficiency with organizing, facilitating, leading, and negotiating with team members to solve customer problems.
Additional Eligibility Qualifications:
  • Experience with Microsoft Office products, including Word, Excel, and Outlook.
Work Environment:
  • No adverse environmental conditions expected.
Physical Demands:
  • Sedentary work that primarily involves sitting/standing.
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Communicating with others to exchange information.
  • Repeating motions that may include the wrists, hands, and/or fingers.
  • Assessing the accuracy, neatness, and thoroughness of the work assigned.

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