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Financial Services Specialist

2 months ago


Richmond, Virginia, United States City of Richmond VA Full time
About the Role

The City of Richmond VA is seeking a highly skilled and dedicated individual to fill the position of Customer Service Specialist. This role is a critical part of our team, providing exceptional customer service and support to our citizens.

Key Responsibilities
  • Provide front-line customer service and citizen assistance
  • Process revenue related to City services and functions
  • Collaborate with other departments to ensure seamless service delivery
  • Develop and maintain knowledge of City services and policies
  • Communicate effectively with citizens, colleagues, and other stakeholders
Requirements
  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong knowledge of City services and policies