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Senior Training Specialist

2 months ago

Hartford, Connecticut, United States Lorven technologies Full time
Job Title: Senior Training Specialist

The Senior Training Specialist will play a key role in collaborating with the technical and business staff on the client Project in support of business processes for client. This will require the candidate to analyze and complete documentation and training materials for client in the area of child welfare, which includes:

  • Working collaboratively with the technical and vendor staff, regional and central office staff, Client Academy for Workforce Development (AWD) and community partners;
  • Participating and/or facilitating LEAN events or Business Process Mappings to map out business processes to streamline and reduce inefficiencies;
  • Assessing business readiness and participating in organizational change management activities;
  • Coordinating with social work staff for system development and design;
  • Coordinating closely with internal and external users;
  • Participating in communication and business readiness activities.

The candidate may also be required to analyze and document policy, legislative and/or practice changes (as they pertain to training needs) and work with the policy, legal and/or change management divisions at client.

Responsibilities:
  • Working with the project team, client staff, the AWD, community partners and interested parties to ensure training materials align with the new system and the content is relevant to the users and meets the business needs and criteria necessary for client;
  • Analysis of business processes, change management and business organizational readiness initiatives to support the development of training materials for client;
  • Works with the project sprint teams to fully engage the business partners to ensure a proper business functionality in the new system is documented and conveyed clearly to the users through different training methods;
  • Facilitation of focus groups, meetings, presentations/mapping events and/or design sessions;
  • Outreach to community partners/providers, including data exchanges/interfaces, for internal and external training needs.
Requirements:
  • Bachelor's degree in human resource management, education, communication, social work or related field;
  • Experience with Connecticut's child welfare policies and practices, including federal CCWIS regulations and compliance, preferred;
  • Five (5) years or more experience designing, developing, implementing, and evaluating corporate learning materials and programs;
  • Previous experience with government programs and agile development is a plus;
  • Experience with e-learning software (such as Articulate) and learning management systems (Saba) preferred;
  • Excellent understanding of adult learning and instructional design principles, best practices, and learning sciences particularly in the areas of training and facilitation methods;
  • Ability to clearly convey concepts and strategies in verbal/written communications; able to simplify complexity and develop valuable and focused trainings;
  • Must have proficiency in Microsoft Word, PowerPoint, Microsoft Excel, SharePoint and Outlook;
  • Must possess excellent communication, organizational, and facilitation skills, and attention to detail.

Lorven technologies is seeking a highly skilled and experienced Senior Training Specialist to join our team. If you have a passion for training and development, and a strong background in instructional design and delivery, we encourage you to apply for this exciting opportunity.