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Lead Operations Manager

2 months ago

Gulfport, Mississippi, United States Massage Envy Full time
Job Description

Job Title: Lead Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Lead Operations Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for overseeing the daily operations of our clinic, driving sales growth, and leading a team of professionals to deliver exceptional customer experiences.

Key Responsibilities:

  • Operations Management: Oversee and manage the daily operations of the clinic, ensuring seamless execution of business processes and high-quality customer service.
  • Sales Growth: Achieve all membership and retail sales goals, manage sales associates and massage therapy staff, and develop strategies to drive sales growth.
  • Team Leadership: Train and monitor the performance of sales associates, create and maintain staff and therapist work schedules, and provide coaching and feedback to ensure team members are meeting their goals.
  • Customer Service: Provide exceptional service to members and guests, answering phone calls, setting appointments, greeting members and guests upon arrival, and selling memberships.
  • Facilities Management: Maintain a professional and impeccable clinic environment, ensuring a safe and therapeutic space for employees and members/guests.
  • Administrative Tasks: Generate sales reports, payroll, bank deposits, maintain inventory, and order supplies.

Requirements:

  • Management Experience: 2+ years of management experience in a service-oriented industry, preferably in a spa, salon, or gym setting.
  • Sales Experience: Proven sales experience in a service-oriented industry, with a track record of achieving sales goals.
  • Leadership Skills: Strong leadership skills, with the ability to motivate, coach, and support a team.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with employees, members, and guests.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve customer challenges and maintain a safe and therapeutic environment.

Perks and Benefits:

  • Competitive Compensation: Competitive base pay plus bonuses and commissions.
  • Benefits Package: Medical, dental, and vision plans with employer contribution.
  • 401(k) Plan: Matching 401(k) plan after 12 months.
  • Employee Referral Program: Employee referral bonus program.
  • Employee Assistance Program: Employee assistance program.
  • Flexible Schedule: Flexible schedule for a better work-life balance.
  • Product and Service Training: In-depth product and service training.
  • Discounts: 25% off all products.