IT Service Delivery Manager

3 weeks ago

Scott Air Force Base, Illinois, United States Feditc LLC Full time
Job Details

Job Location: Scott Air Force Base - Scott AFB, IL

Position Type: Full Time

Education Level: 4 Year Degree

Description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. We develop mission-critical national security systems throughout the world, directly supporting the Warfighter, DoD Leadership, and the country.

We are proud and honored to provide these services.

Overview of Position

FEDITC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities
  • Oversee and manage service delivery, ensuring alignment with business objectives and client needs.
  • Collaborate with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
  • Develop comprehensive service plans and roadmaps to ensure services meet business needs.
  • Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
  • Lead incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
  • Other support duties as needed/directed.
Qualifications
  • 5+ years of relevant experience.
  • IAT Level II certification.
  • Active Secret Security Clearance.
  • Must be a US Citizen and pass a background check.

Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC'S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment.

We do not employ AI tools in our decision-making processes.

Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC ensures that all employment decisions are made in accordance with applicable federal, state, and local laws.

Our commitment to non-discrimination in employment extends to every location in which our company operates.

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