Customer Account Manager

3 days ago

Pittsburg, California, United States Aaron's Full time
About the Role

We are seeking a highly skilled and motivated Customer Account Manager to join our team at Aaron's. As a key member of our accounts department, you will be responsible for driving the success of our stores by leading the customer accounts team and achieving company standards for collections and lease renewals.

Key Responsibilities
  • Strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
  • Attainment and upkeep of customers' accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Assist General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
  • Build authentic customer relationships to support customers in their ownership goals and drive sales.
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
  • Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
  • Contact customers who have not renewed merchandise agreements.
  • Maintain customers' contact over the phone and through home visits.
  • Update customers' information and maintain accuracy.
  • Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned.
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
  • Load, secure, and protect product in company vehicle.
  • Safely operate company vehicle.
  • Assist the Sales Team as needed.
  • Any other reasonable duties requested by management.
Requirements
  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy, including satisfactory MVR (driving record).
  • Canada: at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of college or two years of previous management experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

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